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Virtual Assistants for SaaS

Support, onboarding, and outreach for software teams.

Find SaaS Support Talent

How It Works

A smartphone displaying music on a desk with computer monitors showing code

At a glance

At a glance

Job Type

Long-term, remote

Hours

Set to fit yours

We Find Them In

Latin America, Philippines, South Africa

Latin America, Philippines, South Africa

Who Decides

You do

A smartphone displaying music on a desk with computer monitors showing code

At a glance

Job Type

Long-term, remote

Hours

Set to fit yours

We Find Them In

Latin America, Philippines, South Africa

Who Decides

You do

Business owner and assistant celebrating a win

Tools they use

Intercom, Zendesk, HubSpot, Notion, Jira or Linear, Slack, and Loom.

SaaS

What you can hand off.
So you can focus on your best work.

  • Customer support

  • Onboarding helper

  • SDR

  • Marketing assistant

  • Operations assistant

Find SaaS Support Talent

How it works

How it works

In practice

How it works day to day.
Who fits and what to know.

Support, onboarding, and outreach for software teams.

Support, onboarding, and outreach for software teams.

A smartphone displaying music on a desk with computer monitors showing code

In practice

Built around how you already work.

01

A day in the life

  1. A new customer signs up.

  2. Your helper sends a welcome and offers a session.

  3. They help with setup and log questions.

  4. After 30 days, they check in.

02

Roles that fit

  • Customer support

  • Onboarding helper

  • SDR

  • Marketing assistant

  • Operations assistant

03

Good to know

Support quality depends on knowing the product. Give real time to train and a test account. For sales roles, share your ideal customer and examples of good messages first.

Roles

Roles That Fit

a man wearing headphones sitting in front of a laptop computer
Customer Support Specialist

Solves customer problems and answers tough questions.

Two women wearing headsets in a bright office workspace
Sales Development Representative (SDR)

Finds new leads and starts sales conversations.

turned on Acer laptop on table near cup
Marketing Assistant

Helps you post, send emails, and track results.

a man sitting in front of a laptop computer
Operations Assistant

Keeps your daily work running smoothly.

Guides

Read Before You Hire

Roles And Responsibilities

4 Minute Read

What Does A Marketing Administrative Assistant Do?

The tasks, tools, and skills of a marketing administrative assistant, and how to know when your team needs one.

Roles And Responsibilities

4 Minute Read

Virtual Assistant For Lead Management: Qualify, Route, And Follow Up

How a remote assistant can own lead intake, qualification, routing, and follow-up so no inquiry slips through.

International Hiring

3 Minute Read

How To Hire An SDR In Latin America

A step-by-step guide to hiring a sales development representative in Latin America, including cost, skills, and process.

FAQ

Common Questions

Short, simple answers.

Which SaaS Roles Should Be Hired Remotely First?

How Long Does It Take To Train A Support Hire On A Product?

Ready To Get Started?

Tell us what you need. We do the rest.

Hire A Virtual Assistant