Tools they use
Shopify, WooCommerce, Amazon Seller Central, Etsy, Gorgias or Zendesk, ShipStation, and Google Sheets.
E-Commerce Assistant
An e-commerce assistant runs the daily work of an online store. They keep listings right, orders moving, and customers in the loop.
Day to day
What they handle.
And what to look for.
The work
A typical week, handled.
01
Everyday tasks
Add and update product listings
Process orders and talk with suppliers
Track stock and flag low items
Answer customer messages
Send weekly sales and stock reports
02
Skills to look for
Accurate with product details and prices
Friendly customer replies
Spreadsheet skills
Following up on shipping problems
03
Experience to look for
Ask which store platform they used and how many products they managed. Ask to see listings they made.
Hiring
How to hire the right one. Timing, interviews, and setup.
Use these notes to decide when to hire, what to ask in the interview, and how to set them up from day one.
When to hire one
You answer emails and edit listings yourself
Order mistakes are rising
You want someone to watch the store
Questions to ask
How do you keep product details right across many items?
What do you do about a lost package?
What do you check before you publish a listing?
How do you track stock across suppliers?
How do you handle a late supplier?
Hiring from abroad
Write down your return and shipping rules and your tone. Give a list of standard replies on day one.
Who hires this role
How It Works
If You Want Us To Run The Search
Every role follows the same managed process. Or run it yourself with our guides.
Related Guides
Read Before You Hire
FAQ
Common Questions
Short, simple answers.
What Tasks Can An E-Commerce Assistant Handle?
Should An E-Commerce Assistant Have Access To My Store Admin?
