Subscription Service
HelpSquad
Customer service outsourcing with virtual assistants at low hourly rates.
HelpSquad started as a live chat outsourcing company and now offers virtual assistants for customer service, admin, and back-office work at low hourly rates.
At A Glance
Headquarters
United States
Regions Served
Global
Pricing Model
Low hourly rates on monthly plans
Best For
ecommerce and service businesses that need affordable support coverage
Specialties
Live chat, customer support, admin, order processing
Price Tier
Budget
Engagement
Hourly
What HelpSquad Does
HelpSquad started as a live chat outsourcing company and now offers virtual assistants for customer service, admin, and back-office work at low hourly rates.
Assistants are managed by HelpSquad, and plans are sold monthly.
How Pricing Works
HelpSquad lists its pricing as: low hourly rates on monthly plans. Subscription services sell blocks of hours or part-time plans on a monthly basis. That keeps the commitment small, so it suits owners who want to test delegation before hiring someone full time.
Who It Is Best For
HelpSquad is a strong fit for ecommerce and service businesses that need affordable support coverage. Its talent is based in Global, so check that the time zones line up with the hours you need covered.
Good Questions To Ask On Your First Call
Ask who your day-to-day contact is and how questions get handled.
Ask about working hours, holidays, and backup coverage.
Confirm data security practices, especially if the assistant will handle customer data.
Profiles on this site are written from public information and are not endorsements. Confirm current pricing and terms on the company’s website before you decide.
Roles They Commonly Fill
Similar Companies
Wing Assistant
Dedicated assistants on flat monthly plans, managed through Wing's own platform.
Time etc
US and UK-based part-time assistants sold in monthly hour bundles.
Belay
US-based executive assistants and bookkeepers on monthly plans.
Boldly
Premium onshore assistants employed by Boldly rather than contracted.
Not Sure Which Model Fits?
Read how the five kinds of virtual assistant companies differ, then decide how much of the work you want to keep.
Before You Commit
Questions To Ask Any Virtual Assistant Company
Use these on the first call. Clear answers are a good sign. Vague ones tell you something too.
Who employs the assistant, and who pays them?
The answer decides your legal exposure, your costs, and who handles problems.
What exactly did you check before introducing this person?
Ask for the English test, the skills assessment, and the reference calls, not a summary.
What happens if it is not working after two weeks?
Replacement terms, refund windows, and notice periods should be in writing.
Which hours will they work, and in what time zone?
Overlap with your day matters more than the region name on the website.
How do you handle data security and access?
Passwords, customer data, and payment details need a process, not a promise.
What is the total monthly cost, including fees?
Placement fees, platform fees, and payroll charges add up. Get one number.
Prefer A Managed Search?
We recruit in Latin America, the Philippines, and South Africa, vet every candidate, and send you a shortlist. You make the final call.