Subscription Service
Moneypenny
Large UK and US receptionist service for call answering and live chat.
Moneypenny provides remote receptionists who answer calls, handle live chat, and take messages for businesses in the United Kingdom and the United States.
At A Glance
Headquarters
United Kingdom and United States
Regions Served
United Kingdom and United States
Pricing Model
Monthly plans priced by call and chat volume
Best For
businesses that miss calls and want a professional front desk
Specialties
Call answering, live chat, message taking, appointment booking
Price Tier
Mid-Range
Engagement
Part-Time Plans
What Moneypenny Does
Moneypenny provides remote receptionists who answer calls, handle live chat, and take messages for businesses in the United Kingdom and the United States.
It is not a general assistant service, but it covers the phone and front-desk work many owners hire for first.
How Pricing Works
Moneypenny lists its pricing as: monthly plans priced by call and chat volume. Subscription services sell blocks of hours or part-time plans on a monthly basis. That keeps the commitment small, so it suits owners who want to test delegation before hiring someone full time.
Who It Is Best For
Moneypenny is a strong fit for businesses that miss calls and want a professional front desk. Its talent is based in United Kingdom and United States, so check that the time zones line up with the hours you need covered.
Good Questions To Ask On Your First Call
Ask who your day-to-day contact is and how questions get handled.
Ask about working hours, holidays, and backup coverage.
Confirm data security practices, especially if the assistant will handle customer data.
Profiles on this site are written from public information and are not endorsements. Confirm current pricing and terms on the company’s website before you decide.
Roles They Commonly Fill
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Belay
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Boldly
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Not Sure Which Model Fits?
Read how the four kinds of virtual assistant companies differ, then decide how much of the work you want to keep.
Before You Commit
Questions To Ask Any Virtual Assistant Company
Use these on the first call. Clear answers are a good sign. Vague ones tell you something too.
Who employs the assistant, and who pays them?
The answer decides your legal exposure, your costs, and who handles problems.
What exactly did you check before introducing this person?
Ask for the English test, the skills assessment, and the reference calls, not a summary.
What happens if it is not working after two weeks?
Replacement terms, refund windows, and notice periods should be in writing.
Which hours will they work, and in what time zone?
Overlap with your day matters more than the region name on the website.
How do you handle data security and access?
Passwords, customer data, and payment details need a process, not a promise.
What is the total monthly cost, including fees?
Placement fees, platform fees, and payroll charges add up. Get one number.
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