Managed Service
Open Access BPO
Multilingual contact center and back office outsourcer.
Open Access BPO runs customer support and back office programs from the Philippines and Taiwan, with multilingual coverage as a selling point. It serves program-sized engagements.
At A Glance
Headquarters
United States and the Philippines
Regions Served
Philippines, Taiwan
Pricing Model
Quote-based, seat or program pricing
Best For
Companies that need multilingual support teams
Specialties
Customer support, content moderation, back office, multilingual support
Price Tier
Quote-Based
Engagement
Full-Time Dedicated
What Open Access BPO Does
Programs are scoped with service levels rather than sold as individual assistants.
Consider it for support in several languages.
How Pricing Works
Open Access BPO uses a quote-based, seat or program pricing model. Managed services charge a monthly fee that covers the assistant’s pay, supervision, and replacements. Because the provider employs the assistant, payroll, compliance, supervision, and replacements are all handled for you, so one predictable monthly fee covers the whole relationship.
Who It Is Best For
Open Access BPO is a strong fit for companies that need multilingual support teams. Its talent is based in Philippines, Taiwan, so check that the time zones line up with the hours you need covered.
Good Questions To Ask On Your First Call
Ask who your day-to-day contact is and how questions get handled.
Ask about working hours, holidays, and backup coverage.
Confirm data security practices, especially if the assistant will handle customer data.
Profiles on this site are written from public information and are not endorsements. Confirm current pricing and terms on the company’s website before you decide.
Roles They Commonly Fill
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Prialto
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Outsourced Doers
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Not Sure Which Model Fits?
Read how the four kinds of virtual assistant companies differ, then decide how much of the work you want to keep.
Before You Commit
Questions To Ask Any Virtual Assistant Company
Use these on the first call. Clear answers are a good sign. Vague ones tell you something too.
Who employs the assistant, and who pays them?
The answer decides your legal exposure, your costs, and who handles problems.
What exactly did you check before introducing this person?
Ask for the English test, the skills assessment, and the reference calls, not a summary.
What happens if it is not working after two weeks?
Replacement terms, refund windows, and notice periods should be in writing.
Which hours will they work, and in what time zone?
Overlap with your day matters more than the region name on the website.
How do you handle data security and access?
Passwords, customer data, and payment details need a process, not a promise.
What is the total monthly cost, including fees?
Placement fees, platform fees, and payroll charges add up. Get one number.
Prefer A Managed Search?
We recruit in Latin America, the Philippines, and South Africa, vet every candidate, and send you a shortlist. You make the final call.