Subscription Service
Ruby
US-based virtual receptionists and live chat for small businesses.
Ruby provides US-based receptionists who answer calls, screen leads, and handle live chat for small businesses, with plans sized by minutes.
At A Glance
Headquarters
Portland, Oregon
Regions Served
United States
Pricing Model
Monthly plans priced by receptionist minutes
Best For
small businesses that want US-based call answering
Specialties
Call answering, lead capture, live chat, appointment booking
Price Tier
Mid-Range
Engagement
Part-Time Plans
What Ruby Does
Ruby provides US-based receptionists who answer calls, screen leads, and handle live chat for small businesses, with plans sized by minutes.
It suits owners who want every call answered by a real person without hiring front-desk staff.
How Pricing Works
Ruby lists its pricing as: monthly plans priced by receptionist minutes. Subscription services sell blocks of hours or part-time plans on a monthly basis. That keeps the commitment small, so it suits owners who want to test delegation before hiring someone full time.
Who It Is Best For
Ruby is a strong fit for small businesses that want US-based call answering. Its talent is based in United States, so check that the time zones line up with the hours you need covered.
Good Questions To Ask On Your First Call
Ask who your day-to-day contact is and how questions get handled.
Ask about working hours, holidays, and backup coverage.
Confirm data security practices, especially if the assistant will handle customer data.
Profiles on this site are written from public information and are not endorsements. Confirm current pricing and terms on the company’s website before you decide.
Roles They Commonly Fill
Similar Companies
Wing Assistant
Dedicated assistants on flat monthly plans, managed through Wing's own platform.
Time etc
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Belay
US-based executive assistants and bookkeepers on monthly plans.
Boldly
Premium onshore assistants employed by Boldly rather than contracted.
Not Sure Which Model Fits?
Read how the four kinds of virtual assistant companies differ, then decide how much of the work you want to keep.
Before You Commit
Questions To Ask Any Virtual Assistant Company
Use these on the first call. Clear answers are a good sign. Vague ones tell you something too.
Who employs the assistant, and who pays them?
The answer decides your legal exposure, your costs, and who handles problems.
What exactly did you check before introducing this person?
Ask for the English test, the skills assessment, and the reference calls, not a summary.
What happens if it is not working after two weeks?
Replacement terms, refund windows, and notice periods should be in writing.
Which hours will they work, and in what time zone?
Overlap with your day matters more than the region name on the website.
How do you handle data security and access?
Passwords, customer data, and payment details need a process, not a promise.
What is the total monthly cost, including fees?
Placement fees, platform fees, and payroll charges add up. Get one number.
Prefer A Managed Search?
We recruit in Latin America, the Philippines, and South Africa, vet every candidate, and send you a shortlist. You make the final call.