Subscription Service
Smith.ai
US-based virtual receptionists for call answering, screening, and appointment setting.
Smith.ai provides North American receptionists who answer calls, screen leads, book appointments, and respond to web chat. Plans are priced by monthly call or chat volume.
At A Glance
Headquarters
United States
Regions Served
United States
Pricing Model
Monthly plans priced by call or chat volume
Best For
law firms, agencies, and home services that miss calls
Specialties
Call answering, lead screening, appointment booking, web chat
Price Tier
Mid-Range
Engagement
Part-Time Plans
What Smith.ai Does
Smith.ai provides North American receptionists who answer calls, screen leads, book appointments, and respond to web chat. Plans are priced by monthly call or chat volume.
It is not a general assistant service, but it covers the phone and intake work that many owners hire an assistant for first.
How Pricing Works
Smith.ai lists its pricing as: monthly plans priced by call or chat volume. Subscription services sell blocks of hours or part-time plans on a monthly basis. That keeps the commitment small, so it suits owners who want to test delegation before hiring someone full time.
Who It Is Best For
Smith.ai is a strong fit for law firms, agencies, and home services that miss calls. Its talent is based in United States, so check that the time zones line up with the hours you need covered.
Good Questions To Ask On Your First Call
Ask who your day-to-day contact is and how questions get handled.
Ask about working hours, holidays, and backup coverage.
Confirm data security practices, especially if the assistant will handle customer data.
Profiles on this site are written from public information and are not endorsements. Confirm current pricing and terms on the company’s website before you decide.
Roles They Commonly Fill
Similar Companies
Wing Assistant
Dedicated assistants on flat monthly plans, managed through Wing's own platform.
Time etc
US and UK-based part-time assistants sold in monthly hour bundles.
Belay
US-based executive assistants and bookkeepers on monthly plans.
Boldly
Premium onshore assistants employed by Boldly rather than contracted.
Not Sure Which Model Fits?
Read how the five kinds of virtual assistant companies differ, then decide how much of the work you want to keep.
Before You Commit
Questions To Ask Any Virtual Assistant Company
Use these on the first call. Clear answers are a good sign. Vague ones tell you something too.
Who employs the assistant, and who pays them?
The answer decides your legal exposure, your costs, and who handles problems.
What exactly did you check before introducing this person?
Ask for the English test, the skills assessment, and the reference calls, not a summary.
What happens if it is not working after two weeks?
Replacement terms, refund windows, and notice periods should be in writing.
Which hours will they work, and in what time zone?
Overlap with your day matters more than the region name on the website.
How do you handle data security and access?
Passwords, customer data, and payment details need a process, not a promise.
What is the total monthly cost, including fees?
Placement fees, platform fees, and payroll charges add up. Get one number.
Prefer A Managed Search?
We recruit in Latin America, the Philippines, and South Africa, vet every candidate, and send you a shortlist. You make the final call.