Managed Service
Unity Communications
US-based outsourcer with Philippine and Latin American delivery for small business support teams.
Unity Communications provides customer support and back office teams from the Philippines, Costa Rica, and the Dominican Republic, serving small and mid-sized US companies.
At A Glance
Headquarters
United States
Regions Served
Philippines, Costa Rica, Dominican Republic
Pricing Model
Quote-based, seat or program pricing
Best For
Small and mid-sized companies that need support teams
Specialties
Customer support, back office, healthcare admin, sales support
Price Tier
Quote-Based
Engagement
Full-Time Dedicated
What Unity Communications Does
Latin American sites give US-hours coverage.
Engagements start at small teams.
How Pricing Works
Unity Communications uses a quote-based, seat or program pricing model. Managed services charge a monthly fee that covers the assistant’s pay, supervision, and replacements. Because the provider employs the assistant, payroll, compliance, supervision, and replacements are all handled for you, so one predictable monthly fee covers the whole relationship.
Who It Is Best For
Unity Communications is a strong fit for small and mid-sized companies that need support teams. Its talent is based in Philippines, Costa Rica, Dominican Republic, so check that the time zones line up with the hours you need covered.
Good Questions To Ask On Your First Call
Ask who your day-to-day contact is and how questions get handled.
Ask about working hours, holidays, and backup coverage.
Confirm data security practices, especially if the assistant will handle customer data.
Profiles on this site are written from public information and are not endorsements. Confirm current pricing and terms on the company’s website before you decide.
Roles They Commonly Fill
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Prialto
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Outsourced Doers
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Not Sure Which Model Fits?
Read how the four kinds of virtual assistant companies differ, then decide how much of the work you want to keep.
Before You Commit
Questions To Ask Any Virtual Assistant Company
Use these on the first call. Clear answers are a good sign. Vague ones tell you something too.
Who employs the assistant, and who pays them?
The answer decides your legal exposure, your costs, and who handles problems.
What exactly did you check before introducing this person?
Ask for the English test, the skills assessment, and the reference calls, not a summary.
What happens if it is not working after two weeks?
Replacement terms, refund windows, and notice periods should be in writing.
Which hours will they work, and in what time zone?
Overlap with your day matters more than the region name on the website.
How do you handle data security and access?
Passwords, customer data, and payment details need a process, not a promise.
What is the total monthly cost, including fees?
Placement fees, platform fees, and payroll charges add up. Get one number.
Prefer A Managed Search?
We recruit in Latin America, the Philippines, and South Africa, vet every candidate, and send you a shortlist. You make the final call.