Key Takeaways
Test real skills, not just resumes.
Listen for kindness, clear writing, and calm answers.
End with a short paid test.
10 Questions To Ask
Tell me about yourself and your support experience. Listen for clear, short answers.
How do you handle an angry customer? Good answers mention listening first and staying calm.
A customer asks for something we cannot do. What do you say? Look for honesty and a helpful next step.
How do you handle two urgent tickets at once? Good answers mention priorities.
What tools have you used? Examples: Zendesk, Gorgias, Intercom, or Freshdesk.
How do you keep a friendly tone in writing? Ask for an example.
What do you do when you do not know the answer? Good answers: ask, research, or check with the team.
What does a good day in support look like for you?
How do you handle a mistake you made? Look for ownership.
What hours can you work, and how is your internet setup? Reliability matters.
Add A Short Test
Give a made-up customer email. Ask for a reply in 10 minutes. Check spelling, tone, and whether they solved the problem.
Red Flags
Blaming past employers
Very short or copied answers
No questions for you
Skip The First Round
We already check English, skills, and work history before we introduce anyone. See our customer service roles or how we vet.
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Hire A Virtual Assistant Team
Editorial Team
Practical guides on hiring, managing, and working with remote virtual assistants.
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Common Questions
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