Task Guide
Virtual Assistant For Customer Support
Answer customers quickly by email, chat, and phone.
What Customer Support Includes
Replying to emails, chats, and messages
Tracking orders and handling returns
Logging issues and passing hard ones to you
Keeping a help center or FAQ up to date
Following up after a problem is fixed
How To Delegate It
Write your top 20 questions and answers. Share your tone of voice. Give clear rules for refunds and escalation.
Tools
Zendesk, Gorgias, Freshdesk, Intercom, and Shopify.
When To Hire For This
If customers wait more than a few hours for a reply, or you answer the same questions daily, hand it off.
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