SS
Managed Service
SuperStaff
Outsourcing provider with delivery centers in the Philippines and Colombia.
SuperStaff is an outsourcing company that provides dedicated staff from the Philippines and Colombia. It manages recruiting, employment, and facilities, and serves industries like healthcare, e-commerce, and financial services.
Hire A Virtual Assistant
At A Glance
Headquarters
United States and the Philippines
Regions Served
Philippines, Colombia
Pricing Model
Monthly per-seat pricing
Best For
Businesses that want a managed support team
Specialties
Customer support, back office, sales support, healthcare admin
Price Tier
Quote-Based
Engagement
Full-Time Dedicated
What SuperStaff Does
SuperStaff recruits to your requirements and manages the staff in its delivery centers.
Its Colombia location adds a US time-zone option alongside the Philippines.
How Pricing Works
SuperStaff uses a monthly per-seat pricing model. Managed services charge a monthly fee that covers the assistant's pay, supervision, and replacements. Because the provider employs the assistant, you avoid payroll and compliance work, but the monthly fee will be higher than paying someone directly.
Who It Is Best For
SuperStaff is a strong fit for businesses that want a managed support team. Its talent is based in Philippines, Colombia, so check that the time zones line up with the hours you need covered.
Things To Check Before You Sign
Clarify who your day-to-day contact is and how issues get escalated.
Ask about working hours, holidays, and backup coverage.
Confirm data security practices, especially if the assistant will handle customer data.
Profiles on this site are written from public information and are not endorsements. Confirm current pricing and terms on the company's website before you decide.
Roles They Commonly Fill
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Managed executive assistants with a US-based engagement manager overseeing the work.
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Trained, dedicated assistants from the Philippines with a managed support layer.
Not Sure Which Model Fits?
Read how the five kinds of virtual assistant companies differ, then decide how much of the work you want to keep.
Before You Commit
Questions To Ask Any Virtual Assistant Company
Use these on the first call. Clear answers are a good sign. Vague ones tell you something too.
Who employs the assistant, and who pays them?
The answer decides your legal exposure, your costs, and who handles problems.
What exactly did you check before introducing this person?
Ask for the English test, the skills assessment, and the reference calls, not a summary.
What happens if it is not working after two weeks?
Replacement terms, refund windows, and notice periods should be in writing.
Which hours will they work, and in what time zone?
Overlap with your day matters more than the region name on the website.
How do you handle data security and access?
Passwords, customer data, and payment details need a process, not a promise.
What is the total monthly cost, including fees?
Placement fees, platform fees, and payroll charges add up. Get one number.
Prefer A Managed Search?
We recruit in Latin America, the Philippines, and South Africa, vet every candidate, and send you a shortlist. You make the final call.