Managed Service
Support Ninja
Outsourced support teams for software companies, delivered from the Philippines and Colombia.
Support Ninja builds customer support and success teams for growth-stage companies, with delivery in the Philippines and Colombia. It targets team engagements with defined metrics.
At A Glance
Headquarters
United States
Regions Served
Philippines, Colombia, Global
Pricing Model
Quote-based team pricing
Best For
Growing software companies that need support and success teams
Specialties
Customer support, customer success, content moderation, back office
Price Tier
Quote-Based
Engagement
Full-Time Dedicated
What Support Ninja Does
Teams are built to your product and tools with a manager included.
A step up from a single assistant when ticket volume grows.
How Pricing Works
Support Ninja uses a quote-based team pricing model. Managed services charge a monthly fee that covers the assistant’s pay, supervision, and replacements. Because the provider employs the assistant, payroll, compliance, supervision, and replacements are all handled for you, so one predictable monthly fee covers the whole relationship.
Who It Is Best For
Support Ninja is a strong fit for growing software companies that need support and success teams. Its talent is based in Philippines, Colombia, Global, so check that the time zones line up with the hours you need covered.
Good Questions To Ask On Your First Call
Ask who your day-to-day contact is and how questions get handled.
Ask about working hours, holidays, and backup coverage.
Confirm data security practices, especially if the assistant will handle customer data.
Profiles on this site are written from public information and are not endorsements. Confirm current pricing and terms on the company’s website before you decide.
Roles They Commonly Fill
Similar Companies
Athena
Trained executive assistants from the Philippines, paired with delegation coaching.
Magic
Dedicated remote assistants from the Philippines with hourly billing and fast matching.
Prialto
Managed executive assistants with a US-based engagement manager overseeing the work.
Outsourced Doers
Trained, dedicated assistants from the Philippines with a managed support layer.
Not Sure Which Model Fits?
Read how the four kinds of virtual assistant companies differ, then decide how much of the work you want to keep.
Before You Commit
Questions To Ask Any Virtual Assistant Company
Use these on the first call. Clear answers are a good sign. Vague ones tell you something too.
Who employs the assistant, and who pays them?
The answer decides your legal exposure, your costs, and who handles problems.
What exactly did you check before introducing this person?
Ask for the English test, the skills assessment, and the reference calls, not a summary.
What happens if it is not working after two weeks?
Replacement terms, refund windows, and notice periods should be in writing.
Which hours will they work, and in what time zone?
Overlap with your day matters more than the region name on the website.
How do you handle data security and access?
Passwords, customer data, and payment details need a process, not a promise.
What is the total monthly cost, including fees?
Placement fees, platform fees, and payroll charges add up. Get one number.
Prefer A Managed Search?
We recruit in Latin America, the Philippines, and South Africa, vet every candidate, and send you a shortlist. You make the final call.