VW
Managed Service
VA World Outsourcing
Australian outsourcing firm managing Filipino support and admin staff since 2010.
VA World Outsourcing has provided offshore staff to Australian businesses since 2010. It manages customer service, admin, and call handling teams based in the Philippines.
At A Glance
Headquarters
New South Wales, Australia
Regions Served
Philippines, serving Australian clients
Pricing Model
Monthly fee per managed staff member
Best For
Australian businesses that want managed offshore support
Specialties
Customer service, call handling, admin, back office
Price Tier
Quote-Based
Engagement
Full-Time Dedicated
What VA World Outsourcing Does
VA World Outsourcing has provided offshore staff to Australian businesses since 2010. It manages customer service, admin, and call handling teams based in the Philippines.
The company supervises staff on the client's behalf, which suits owners who do not want to manage day to day.
How Pricing Works
VA World Outsourcing lists its pricing as: monthly fee per managed staff member. Managed services charge a monthly fee that covers the assistant’s pay, supervision, and replacements. Because the provider employs the assistant, payroll, compliance, supervision, and replacements are all handled for you, so one predictable monthly fee covers the whole relationship.
Who It Is Best For
VA World Outsourcing is a strong fit for Australian businesses that want managed offshore support. Its talent is based in Philippines, serving Australian clients, so check that the time zones line up with the hours you need covered.
Good Questions To Ask On Your First Call
Ask who your day-to-day contact is and how questions get handled.
Ask about working hours, holidays, and backup coverage.
Confirm data security practices, especially if the assistant will handle customer data.
Profiles on this site are written from public information and are not endorsements. Confirm current pricing and terms on the company’s website before you decide.
Roles They Commonly Fill
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Not Sure Which Model Fits?
Read how the five kinds of virtual assistant companies differ, then decide how much of the work you want to keep.
Before You Commit
Questions To Ask Any Virtual Assistant Company
Use these on the first call. Clear answers are a good sign. Vague ones tell you something too.
Who employs the assistant, and who pays them?
The answer decides your legal exposure, your costs, and who handles problems.
What exactly did you check before introducing this person?
Ask for the English test, the skills assessment, and the reference calls, not a summary.
What happens if it is not working after two weeks?
Replacement terms, refund windows, and notice periods should be in writing.
Which hours will they work, and in what time zone?
Overlap with your day matters more than the region name on the website.
How do you handle data security and access?
Passwords, customer data, and payment details need a process, not a promise.
What is the total monthly cost, including fees?
Placement fees, platform fees, and payroll charges add up. Get one number.
Prefer A Managed Search?
We recruit in Latin America, the Philippines, and South Africa, vet every candidate, and send you a shortlist. You make the final call.