Managed Service
CloudTask
Nearshore sales and support teams from Colombia, plus a marketplace to hire directly.
CloudTask provides managed sales development and customer support agents based in Colombia, and also runs a marketplace where you can hire vetted remote workers directly.
At A Glance
Headquarters
United States, with teams in Colombia
Regions Served
Colombia and Latin America
Pricing Model
Monthly fee per agent or a marketplace listing model
Best For
sales and support teams that need bilingual agents on US hours
Specialties
Sales development, appointment setting, customer support, live chat
Price Tier
Quote-Based
Engagement
Full-Time Dedicated
What CloudTask Does
CloudTask provides managed sales development and customer support agents based in Colombia, and also runs a marketplace where you can hire vetted remote workers directly.
It suits companies that need outbound calling or live support during US hours.
How Pricing Works
CloudTask lists its pricing as: monthly fee per agent or a marketplace listing model. Managed services charge a monthly fee that covers the assistant’s pay, supervision, and replacements. Because the provider employs the assistant, payroll, compliance, supervision, and replacements are all handled for you, so one predictable monthly fee covers the whole relationship.
Who It Is Best For
CloudTask is a strong fit for sales and support teams that need bilingual agents on US hours. Its talent is based in Colombia and Latin America, so check that the time zones line up with the hours you need covered.
Good Questions To Ask On Your First Call
Ask who your day-to-day contact is and how questions get handled.
Ask about working hours, holidays, and backup coverage.
Confirm data security practices, especially if the assistant will handle customer data.
Profiles on this site are written from public information and are not endorsements. Confirm current pricing and terms on the company’s website before you decide.
Roles They Commonly Fill
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Not Sure Which Model Fits?
Read how the four kinds of virtual assistant companies differ, then decide how much of the work you want to keep.
Before You Commit
Questions To Ask Any Virtual Assistant Company
Use these on the first call. Clear answers are a good sign. Vague ones tell you something too.
Who employs the assistant, and who pays them?
The answer decides your legal exposure, your costs, and who handles problems.
What exactly did you check before introducing this person?
Ask for the English test, the skills assessment, and the reference calls, not a summary.
What happens if it is not working after two weeks?
Replacement terms, refund windows, and notice periods should be in writing.
Which hours will they work, and in what time zone?
Overlap with your day matters more than the region name on the website.
How do you handle data security and access?
Passwords, customer data, and payment details need a process, not a promise.
What is the total monthly cost, including fees?
Placement fees, platform fees, and payroll charges add up. Get one number.
Prefer A Managed Search?
We recruit in Latin America, the Philippines, and South Africa, vet every candidate, and send you a shortlist. You make the final call.